Shipping Policy

Our mission is to give you the best possible consumer experience while keeping our operation running smoothly. For now during launch, we’re doing our best to deliver in 5 days but please undertand it can take up to 10 days, due to local post office operations.

Countries & Regions

  • Europe 
    (5-10 Business Days)

Handling

  • All orders will be dispatched from our partner warehouse within a maximum of 5 business days. Orders placed after business hours will be processed in the next business days. The Bukus Beats Store is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

  • The Bukus Beats Store does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Bukus Beats Store will help as much as possible to trace a missing parcel.

Local Destination Tax & Duties

  • The Bukus Beat Store has no control over any customs or import duties that could be charged when the order reaches the destination country. As much as we would love for this not to be the case, there is nothing we can do about the customs laws in different countries. These charges can cause delays and the customer will be liable to pay for them. The Bukus Beat Store advises the customer to check with the local customs agency before placing the order.

Wrong Address Policy

  • We only send products to the shipping address provided by customers on our website. That’s why it is important to carefully enter your shipping address when placing an order. If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address might still be corrected if your order has not been fulfilled and shipped out from the warehouse.
    • If your order has not been fulfilled and shipped out from the warehouse, please reach our customer support team as soon as possible to fix this.
    • If the order has been shipped out, and returned to sender due to the wrong address or insufficient shipping address, we will need to send you an invoice to cover the complete cost of re-shipping your order.
    • If the order has been shipped out and delivered to the wrong address, you might just lose your order unless you are able to resolve this with the logistics or the recipient. We will not be able to refund this order nor re-ship another package.

  • This policy is not our preference, nor is it our first choice.  However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.

We thank you for your understanding and cooperation!